Privacy Policy

Elyvie Privacy Policy

Last updated: November 9, 2025

This Privacy Policy describes how Elyvie (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Elyvie.com (the "Site") or otherwise communicate with us (collectively, the "Services"). “You” means any customer, website visitor, or other individual whose information we collect.

By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will post the revised policy on this page and update the “Last updated” date above.

How We Collect and Use Your Personal Information

We collect personal information depending on how you interact with us. We use this information to communicate with you, process and fulfill orders, send marketing messages (email/SMS), comply with legal obligations, and improve your experience.

What Personal Information We Collect

  • Contact Information: name, address, email, phone number
  • Order Details: billing/shipping addresses, payment confirmations, order history
  • Account Information: username, password, preferences
  • Browsing & Viewing Activity: products viewed, items added to cart/wishlist, pages visited
  • Customer Support: messages and details you share with us

Information from Cookies and Tracking Tools

We use cookies, pixels, and similar technologies to collect Usage Data (e.g., device, browser, IP address, and interactions with the Site) to personalize your experience, run analytics, and deliver relevant offers (such as abandoned-cart reminders). You can control cookies via your browser, but some features may not work properly without them. Learn more about cookies for Shopify-powered stores here: Shopify Cookie Policy.

Information from Third Parties

We may receive information from service providers and partners, including: Shopify (commerce platform), Klaviyo (email/SMS), payment processors, analytics/advertising partners. We handle this information according to this policy.

How Elyvie Stores and Shares Subscriber Data

When you subscribe to Elyvie emails or text messages, we collect and store your email address, phone number, name (if provided), location (if available), and engagement data (e.g., emails opened, links clicked, products viewed).

We use this data to:

  • Personalize recommendations and on-site experiences
  • Send inspirational updates, promotions, and product news
  • Send reminders (e.g., items left in your cart or recently viewed)
  • Improve our communications and services

We securely store subscriber data using encrypted systems provided by Shopify and Klaviyo. We may share data with trusted partners who help us send communications, fulfill orders, or analyze performance. We do not sell your personal information.

You may unsubscribe from marketing at any time by replying STOP to a text message or clicking Unsubscribe in any email. For details, review this policy: https://elyvie.com/pages/privacy-policy or contact us at support@elyvie.com.

How We Use Your Information

  • Provide and fulfill orders and Services
  • Send marketing communications (email/SMS)
  • Prevent fraud and ensure security
  • Deliver customer support
  • Improve products, offers, and experiences

How We Disclose Personal Information

We may share information with:

  • Service providers (payments, shipping/fulfillment, email/SMS, analytics)
  • Business/marketing partners (including Shopify and Klaviyo)
  • Affiliates within our corporate group
  • Authorities or parties to comply with law, enforce terms, or protect rights

We do not disclose sensitive personal information for profiling and we do not sell your data.

User Generated Content

Content you post publicly (e.g., product reviews) may be visible to anyone. We cannot control how others use publicly available information.

Our Site may link to third-party websites. Please review their privacy and security practices. We are not responsible for those sites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

Security and Retention

We use administrative, technical, and organizational measures to protect your information. No system is perfectly secure. We retain data only as long as necessary to provide Services, comply with law, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your data; opt out of targeted advertising; limit certain uses; restrict processing; or withdraw consent. To make a request, contact support@elyvie.com. We may need to verify your identity.

Complaints

If you have concerns about our data practices, email support@elyvie.com. You may also contact your local data protection authority.

International Users

Your information may be processed and stored in the United States or other locations where we or our service providers operate.

Contact

Questions about this Privacy Policy or your data rights? Email us at support@elyvie.com.